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Last updated: 2 June 2026

We welcome feedback, whether it is praise, a suggestion or a complaint. Telling us when something is not right is one of the most valuable things you can do, and it helps us improve the support we provide.

How to give feedback or make a complaint

You can reach us in whatever way is easiest for you:

Our commitment to you

  • We will listen and treat you with respect;
  • You will never be disadvantaged for raising a concern;
  • We will handle your complaint fairly and as confidentially as we can;
  • We will acknowledge it, look into it, and keep you informed along the way.

You can ask someone to help

You are welcome to have a family member, friend or an independent advocate support you to give feedback or make a complaint at any time.

If you would prefer to go elsewhere

You can contact the NDIS Quality and Safeguards Commission at any time, including if you are not satisfied with how we have handled a complaint:

For concerns specifically about your privacy or personal information, see our Privacy Policy, which explains how to contact the Office of the Australian Information Commissioner.