(03) 5998 5759 Make an enquiry

Referring a participant to MY DSP

We work hard to make referrals easy. Send us what you have, and a real person will respond within one business day, talk through the participant's needs, and tell you honestly whether we're the right fit and what's available.

We provide Supported Independent Living, community participation, daily living support, respite and support coordination across South-East Melbourne and Gippsland, including for participants with complex and high support needs.

Why coordinators choose us

What you can count on

  • A reply within one business day

    Every referral gets a fast, real response. We know a quick answer is the difference for you and your participant.

  • Registered and accountable

    A registered NDIS provider working to the Practice Standards and independently audited.

  • Confident with complex needs

    We take referrals for complex and high support needs that other providers turn away.

  • Honest about fit

    If we are not the right match, we will say so, and help where we can. No wasted time.

  • Clear, ongoing communication

    We keep you genuinely in the loop, so you always know how your participant is doing.

  • Across the south-east & Gippsland

    Supports and homes spanning South-East Melbourne and the Latrobe Valley.

How to refer

Referring is simple

Four steps from first contact to a participant settling in.

  1. 1

    Send us a referral

    Call or use the enquiry form and choose "Support coordinator". Tell us about the participant and what they need.

  2. 2

    We respond within a day

    A real person gets back to you within one business day to talk it through.

  3. 3

    We check fit and availability

    We will be honest about whether we are the right match and what is currently available.

  4. 4

    Visit, plan and onboard

    We arrange a visit, build the support plan with you, and settle the participant in.

To speed things up

What helps us help you faster

You don't need all of this to get started, but the more you can share, the faster we can give you a useful answer.

  • The participant’s goals and the support they’re looking for
  • Their current support needs, including any complex or high needs
  • NDIS plan details and how supports are funded
  • Preferred areas or suburbs
  • Timeframe, and whether it’s urgent
  • Your contact details as the coordinator

Ready to refer?

Send us a referral and we'll respond within one business day.

Refer a participant (03) 5998 5759

Our supports

What you can refer for

Questions & answers

For coordinators: your questions answered

Straight answers about referring, response times and how we work with coordinators.

How do I refer a participant to MY DSP?

Call (03) 5998 5759 or use our enquiry form and choose "Support coordinator". Share the participant’s needs, goals and preferred area, and we will respond within one business day.

How quickly will you respond to a referral?

Within one business day, every time. Coordinators tell us responsiveness is what matters most, so we make it a priority and a real person gets back to you.

Are you a registered NDIS provider?

Yes. MY DSP is a registered NDIS provider, working to the NDIS Practice Standards and independently audited.

Do you support participants with complex or high needs?

Yes. We are experienced in supporting people with complex and high support needs that some providers turn away. Tell us about the participant and we will be honest about whether we are the right fit.

Will you keep me updated about my participant?

Yes. We keep support coordinators and families closely in the loop, with clear, honest communication throughout.

Which areas do you cover?

We provide supports across South-East Melbourne and Gippsland. See our Areas we serve page for the full list of suburbs and regions.

Make an enquiry

Refer a participant today

Send us a referral by phone or form and a real person will respond within one business day. We'll be honest about fit and availability.

Make an enquiry (03) 5998 5759

We reply within one business day